RSS Feed
Knowledgebase : Installation and Configuration
During the autodetection of drives and changers, it sometimes happens that the drives are mapped in a wrong order, especially when configuring Fiber-Channel devices. The media changer accesses drives by their physical position, whereas PresSTORE "sees"...
Question: I'm trying to setup a Linux machine as my B2Go server, but I'm getting the following error message: "The Data Storage Directory is not supported." Answer: On Linux, please enable the user_xattr mount option for the ext3/4 filesystem....
Q: I installed the required 32-bit libraries, but my P5 still won't not launch. What's going on? A: For a list of the required 32-bit libraries for CentOS 6.4, please see here: http://portal.archiware.com/support/index.php?/default_import/Knowled...
Archiving or saving files may require some user or site-specific additional preparation steps. For example: * A database server may have to be told to flush the database files * A notification may need to be send to a user to close all open files ...
PresSTORE application server requires periodical restarts in order to do some resource cleanup tasks. The server restart is performed at predefined intervals and is activated only if there are no users logged-in and no jobs running. Presstore checks f...
We are often asked how PresSTORE controls whether new tapes are used in the next full backup or whether old tapes are overwritten and reused. Here is a brief description: This depends on two settings and on the state of the volumes. Those settings are...
When connecting to the PresSTORE user interface, a login is required. The validation of username and password, (the authentication) is not done by PresSTORE itself but passed on to the operating system. This implies that usernames and passwords are accept...
In order to save away the data of a file, this file has to be opened. All of the operating systems allow files to be opened, read and written simultaneously from different programs. This practice is however more common on Darwin, Linux and Unix, than on a...
PresSTORE sends, depending on the configuration, E-Mail notifications to a given receiver. The sender is often set to root@localhost , where localhost is taken from the hostname command. In order to set a different hostname, please proceed the follow...
Uninstall is pretty easy. On Mac/Linux, launch terminal application and type: sudo /usr/local/aw/stop-server sudo sh /usr/local/aw/uninstall.sh sudo rm -rf /usr/local/aw You need to be adminstrator-user and supply your password when "sudo" ask you...
!!! REMEMBER TO MAKE A BACKUP COPY OF YOUR P3  OR P4 INSTALLATION FOLDER BEFORE YOU BEGIN !!! In preparation for the various upgrades, it is also highly recommended to read through the various upgrade FAQs.: http://www.archiware.com/upgrade-faq [http:...
An auto-update from, say, version 3.x to 4.x would not work because the two machines wouldn't be able to communicate with each other. If the server and the client are running different versions of Presstore 4.x that are deemed compatible, then auto-upd...
In some cases the PresSTORE installation fails on Windows 7 x64 systems with the following symptoms: - The installation starts a command window that remains for 5 minutes - Subsequently the PresSTORE Server Manager utility shows up and shows the PresSTO...
How to get 3.0 license/activation codes? If you have signed the SUA (software update agreement) then you can freely install the 3.0.. Also, if you purchased the software after December 3rd 2007, you are also entitled to free 3.0 update. In this case jus...
The local administrator account in Windows 2008 is hidden. In case you're having problems using Presstore on a Windows 2008 machine with Active Directory domain accounts, try to enable the Local Administrator account and use that one instead. Please refer...
Sometimes, it is difficult to recognize why SCSI drives are not recognized by MAC`s. To avoid confusion, please follow these steps when troubleshooting the PresSTORE jukebox configuration: * In case the jukebox was already configured before, clear the ...
When creating backups, PresSTORE handles in background so called backup index databases automatically. In these databases PresSTORE keeps the information which file is stored on which tape. These index databases may consume a lot of disk space: as a ...
Deploying B2GO is pretty straightforward: Use ARD to push the workstation installer package to all your Macs. Then simply on each workstation execute the following Unix command: /usr/local/aw/bin/nsdchat -c Server configure host port user pass [templ...
JPY has written a very good article about how to move Presstore from one Mac to another: http://news.jpy.com/kbase/support-articles/2015/9/7/migrate-presstore-from-old-mac-to-new [http://news.jpy.com/kbase/support-articles/2015/9/7/migrate-presstore-fro...
Imagine a tape that has only 3 files on it. All three were backed up 30 days ago. One file has since been deleted from the server. One file was changed two weeks ago and so an updated version was saved to another tape that is less than 30 days old. This l...
In order to create a backup of a database, either the database must be brought down or a dump must be saved in order to get a consistent state of the database in the backup. When saving an Oracle database under Windows, it is also possible to make use of...
Archiware P5 will not run in parallel with other backup software installed on the same server. Any such setup ist unsupported. The reason being that other backup software may lock the tape device(s), which would prevent Archiware P5 from controlling tho...
PLEASE NOTE: THESE INSTRUCTIONS ARE FOR THE 64-BIT VERSION OF UBUNTU 12.04. AS UBUNTU EVOLVES, THESE INSTRUCTIONS MAY OR MAY NOT WORK WITH OTHER UBUNTU RELEASES. Customer installed 64-bit version of Ubuntu 12.04, downloaded and installed P4/P5 softw...
If PresSTORE was installed on a Mac OS X prior to an update to OS X 10.6, an error may arise ("bad user credentials") while logging in, resulting from an invalid PAM (Pluggable Authentication Module) configuration file for PresSTORE. To overcome this, p...
This article describes the IP network requirements to set up a connection between a PresSTORE server and a client. PresSTORE sets up a TCP/IP connection from the server to the clients port 8000. In order to acieve that, the following requirements must...
When installing a PresSTORE client, there are no differences to the server installation. The PresSTORE client software is absolutely identical to the PresSTORE server. Each PresSTORE installation can be used as client. There is nothing that needs to be se...
To allow some degree of customization of file handling in PresSTORE, there is an option to assign several user-defined callbacks in the form of scripts (or application programs) at some predefined points in the PresSTORE filesystem abstraction driver. A...
Archiware support may advise you to change certain server-wide options. To do so, please change to the PresSTORE installation directory (default is /usr/local/aw), edit the CONF/LEXXSRV.PORT (P3 & P4) file or CONFIG/LEXXSRV.PORT (P5) file (port is the T...
Starting with Version 4.1, PresSTORE relies on Linux and Solaris Systems on the en_US.UTF-8 locale. Because of that, the locale is set in the script start-server in the PresSTORE folder. This setting influences PresSTORE only, this is not a server-wide...
You may want to complete a migration of your Archiware installation for many reasons. When migrating from one Mac host to another, the process isn't complicated, but should be completed cautiously. This guide describes how to complete this migration and r...
PresSTORE does not keep its own user database, but uses the existing accounts of the hosting machine. For some users, PresSTORE allows full administrative access by default, depending on the operating system: * On Windows for all members of the Admin...
In PresSTORE, the maintenance period is shown in the license information. Same as all other license info, it is coded in the license key and is not updated automatically. So the maintenance expiration date remains unchanged as long as no new license...
ERROR: This domain name (portal.archiware.com), does not match the domain name in the license key file support.archiware.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com