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Knowledgebase : Troubleshooting > Windows Specific
Last weekend, daylight savings time ended here in Europe. Several customers who run P4/5 on Windows machines have since reported that their backups tried to resave all their data. Please see the following link to an article on our blog. It includes a li...
This Article describes what to do when connection a tape drive or jukebox to a windows host and the following error message appears during configuration:  ERROR - open sd: permission denied (POSIX EACCES {permission denied}) This error indicates t...
When accessing drives in PresSTORE on Windows, Network drives via SMB, Samba or CIFS are usually not visible in PresSTORE. The reason is that PresSTORE runs as a service, but Network drives are mounted in the process context of user processes and are th...
An error message indicating a PresSTORE Server error may show when using the "back" button of the internet explorer when enhanced security is enabled. The reason for this behavior is the following: PresSTORE uses a session counter in its act...
The local administrator account in Windows 2008 is hidden. In case you're having problems using Presstore on a Windows 2008 machine with Active Directory domain accounts, try to enable the Local Administrator account and use that one instead. Please refer...
Q: On a Windows based P5 server, customer wished to restrict access to an archive index via Active Directory (AD) users that were members of an Active Directory (AD) group. This did not work. A: The solution was to create a local group and make the AD u...
Customer was only able to use the local Administrator account on his Windows server to administer P5. The server P5 was installed on was a member of the same AD domain as the domain admin accounts. None of his domain admin accounts did have administrative...
Customer was unable to install version 5.3.1. The P5 5.3.1 Installer failed with an error. The reason for the error was that one of the installation prerequisites had not been installed. The following is a copy of the Readme1st file included in the 5.3....
Microsoft's Volume Shadow Copy Service (VSS) allows the backing up of open files on Windows systems by creating a snapshot of the current state of the filesystem. P5 then backs up that snapshot. For more information on VSS please see here: https://blo...
CUSTOMER: "I'm successfully running pre-scripts on a couple of OS X server-clients, but when I tried it under Windows, the client can't find the .cmd file. It is definitely present at the path stated and I can run it manually, but for some reason the ba...
On hosts which are protected by Norton Internet Security, it may appear that the traffic between PresSTORE server and client computers is considered as HTTP Negative Content Length attack and thus blocked. It is correct that PresSTORE uses HTTP packe...
On the Windows operating system, a system service named Removable Storage Manager starts automatically whenever a tape is inserted. This manager may, when active, attempt to write its own labels onto the tape. When writing a new label onto the tape, the d...
When connecting e.g. a USB drive, a drive letter is assigned to thast drive in Windows. When subsequently attempting to browse to that drive letter in PresSTORE, the drive is not visible. This is because the PresSTORE browser focuses on fixed drives,...
For Linux & Mac, please refer to the sample scripts here: http://www.archiware.com/sample-scripts.23.1.html [http://www.archiware.com/sample-scripts.23.1.html] This KB article is merely intended to help customers get started using ImageMagick as an alte...
For Linux & Mac, please refer to the sample scripts here: http://www.archiware.com/sample-scripts.23.1.html [http://www.archiware.com/sample-scripts.23.1.html] This KB article is merely intended to help customers get started using FFMPEG as an alternati...
ERROR: This domain name (portal.archiware.com), does not match the domain name in the license key file support.archiware.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com