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Knowledgebase : Troubleshooting > Linux Specific
On 64 BIT DEBIAN LINUX SYSTEMS, the 32 bit shared libraries are not installed by default PresSTORE is a 32 bit application and requires the 32 bit libraries. The installation is usually possible with the command: apt-get install ia32-libs In case ...
1.) P5 Server running on Linux (CentOS, minimal install). Customer tried to update P5 version installed on a client using the 'Update client' functionality under 'Clients'. This failed with the following error message: "Notice: generating the distribu...
In case you run a Linux host and get the following error message in the logfile when starting PresSTORE: Error: modload: /usr/local/aw/bin/libarchdev.so: couldn't load file "/usr/local/aw/bin/libarchdev.so": /usr/local/aw/bin/libarchdev.so: cann...
A customer running P5 on Debian 6 was unable to install a tape library, even though lsscsi detected the library. Customer was using a newer kernel (linux-image-3.2.0-0.bpo.4-amd64) he had downloaded and installed via apt package manager. P5 requires the p...
It has been reported to our hotline that a PAM-related problem may arise on 64 Bit UBUNTU Linux installations. The reason is that PresSTORE supports PAM, the Pluggable Authentication Module. But PresSTORE is a 32 bit application and thus requires the...
Great article by DDP maker Ardis Technologies (http://ardistech.com/ [http://ardistech.com/]) on how to sync one of their DDP Ethernet SAN devices to a mirrorDDP using P5 Synchronize: https://drive.google.com/file/d/0BwXcQqfP9_ypeVh6am9mcFhZZUE/view?pli...
PLEASE NOTE: On supported Synology NAS P5 uses port 20000 instead of the default port 8000. To connect to the P5 web interface, try this URL: http://localhost:20000/login [http://localhost:20000/login] or http://:20000/l...
On some SuSE Linux installations, PresSTORE does not start when the system is booted. Calling manually /usr/local/aw/start-server after boot does not show problems. In case you observe this behavior, please change the Parameter RUN_PARALLEL in ...
YOUR MILEAGE MAY VARY. USE AT YOUR OWN RISK! A customer has reported that tweaking the mount options of ext4 volumes greatly enhanced performance of his Presstore system running on Linux with an ext4 file system. Customer feedback: "... I have...
When starting PresSTORE on Linux, it may appear that the server does not start and instead the follwoing error message appears: /usr/local/aw/start-server: line 272: 17021 Aborted (core dumped) $LEXXDIR/bin/nsd -w -u $usr -t $cf >/tmp/$srv.$$ 2>"> l...
This issue is apparently caused by a bug in RedHat / CentOS 7. Please see here: https://bugzilla.redhat.com/show_bug.cgi?id=1193817 [https://bugzilla.redhat.com/show_bug.cgi?id=1193817] Customer: "I just reinstalled a plain CentOS 7. lsscsi see the...
Devices on the SCSI bus are addressed by their SCSI ID as major address and the logical unit as minor address. The are referred to as ID and LUN, where the very most devices have LUN = 0. Some devices seem to have difficulties to handle a scan on the SC...
In normal operation, a Linux host is not able to rescan for generic SCSI devices excepts at boot time. There is a trick to force a rescan on Linux machines: the idea is to remove (or at least attempt to remove) the dynamic generic SCSI driver. On Linux,...
Shared objects are loaded by the PresSTORE application during runtime. On 64 bit systems, this might fail under some rare conditions: As far as we know, there is no standardized way to differentiate between 32 bit and 64 bit shared objects by their na...
CUSTOMER: "We updated the DSM. Since the update, we can't log in to the web interface of the P5." SOLUTION: - Stop P5 - Rerun the install.sh script in the P5 installation folder, choose to configure P5 and accept the defaults. Restart P5 when done...
ERROR: This domain name (portal.archiware.com), does not match the domain name in the license key file support.archiware.com.

For assistance with your license, please contact the Kayako support team: https://support.kayako.com